FAQ's
Frequently Asked Questions (FAQs)
1. How do I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. Can I modify or cancel my order after placing it?
Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your items and shipping information before completing your purchase.
3. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or the carrier's site.
4. What payment methods do you accept?
We accept a variety of payment methods, including COD, credit/debit cards and online payment gateways. All transactions are secure, and your payment information is kept confidential.
5. What is your return policy?
We have a 7-day return policy. Please visit our Return and Refund Policy page for detailed information on how to initiate a return.
7. Do you ship internationally?
At the moment, we only ship within India. We do not offer international shipping.
8. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support at tintintorstore@gmail.com within 7 days of receiving the product. We will assist you in resolving the issue.
9. How do I contact customer support?
For customer support inquiries, please email us at tintintorstore@gmail.com. Our team will respond within 2-3 business days.
10. Are your products authentic and of high quality?
Yes, we take pride in offering only authentic and high-quality products. Each item is carefully curated to meet our standards of excellence.
11. Can I visit your physical store?
Currently, we operate exclusively online. If you have any questions or need assistance, feel free to reach out to us via email or social media.
12. How can I stay updated on new arrivals and promotions?
Follow us on social media (Facebook &Instagram) and subscribe to our newsletter to stay informed about the latest products, promotions, and exclusive offers.
1. How do I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. Can I modify or cancel my order after placing it?
Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your items and shipping information before completing your purchase.
3. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or the carrier's site.
4. What payment methods do you accept?
We accept a variety of payment methods, including COD, credit/debit cards and online payment gateways. All transactions are secure, and your payment information is kept confidential.
5. What is your return policy?
We have a 7-day return policy. Please visit our Return and Refund Policy page for detailed information on how to initiate a return.
7. Do you ship internationally?
At the moment, we only ship within India. We do not offer international shipping.
8. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support at tintintorstore@gmail.com within 7 days of receiving the product. We will assist you in resolving the issue.
9. How do I contact customer support?
For customer support inquiries, please email us at tintintorstore@gmail.com. Our team will respond within 2-3 business days.
10. Are your products authentic and of high quality?
Yes, we take pride in offering only authentic and high-quality products. Each item is carefully curated to meet our standards of excellence.
11. Can I visit your physical store?
Currently, we operate exclusively online. If you have any questions or need assistance, feel free to reach out to us via email or social media.
12. How can I stay updated on new arrivals and promotions?
Follow us on social media (Facebook &Instagram) and subscribe to our newsletter to stay informed about the latest products, promotions, and exclusive offers.